Azele Studio Return Policy

Crafted with Care, Delivered with Confidence

At Azele Studio, each piece is handcrafted with dedication and represents the artistry of skilled artisans. We believe in providing clear and transparent information about our return policy to ensure trust and satisfaction with every purchase.

What is your policy on returns?

We strive to provide detailed product descriptions and clear images to help you make informed decisions. As each piece is handcrafted and often one of a kind, we do not accept returns. We encourage our customers to review the product details, images, and dimensions carefully before making a purchase. If you have any questions or concerns, feel free to contact our customer service team before finalizing your order — we are here to help.

What should I do if my item arrives damaged or incorrect?

We are committed to ensuring you receive your order in perfect condition. If your item arrives damaged during shipping or is incorrect, please contact us within 48 hours of receiving your item. We may ask for photos of the damage or proof of the incorrect item to assess the situation. We are dedicated to resolving the issue promptly, whether that means a replacement, a repair, or another suitable solution.

Can I cancel my order if I change my mind?

You may cancel your order if it has not yet been shipped. Please contact our customer service team as soon as possible to verify the status. Once the order has been dispatched, cancellations are no longer possible.

What is your refund policy?

If a refund is approved due to damage or an error in the order, it will be processed via the original payment method. Refunds typically take 5–7 business days to appear in your account, depending on your financial institution.

Are there items that cannot be returned or refunded?

Due to the nature of handcrafted products, all sales are final. Custom pieces, sale items, and vintage products are non-refundable and cannot be exchanged. We appreciate your understanding and encourage you to reach out with any questions before finalizing your purchase.

How do I contact Azele Studio?

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help.

  • Email: support@azelestudio.com
  • Contact Form: Visit our website and click on “Contact Us” for direct support.
     We aim to respond promptly and assist you with any inquiries or issues you may have.

How do you ensure safe packaging and delivery?

We take great care in preparing and packaging your order to ensure it arrives in perfect condition. Each piece is wrapped securely and protected to minimize the risk of damage during shipping. If your package does arrive damaged, please follow the steps outlined in the "What should I do if my item arrives damaged or incorrect?" section.

Need more information?

Our customer service team is always ready to help. Feel free to reach out to us at support@azelestudio.com for further assistance.