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Explore Our Frequently Asked Questions
Welcome to the Azele Studio FAQ — your guide to understanding our world of handmade artistry. Here, you’ll find thoughtful answers to common questions about our collections, craftsmanship, and services. If you need further assistance or personalized guidance, please feel free to reach out – we’re here to help!
What is Azele Studio’s philosophy and design vision?
Azele Studio celebrates the heritage of handmade home decor, where artistry meets authenticity. We believe every home deserves a meaningful touch — a piece that elevates the spirit and carries the energy of human craftsmanship. Our vision is to curate timeless creations that honor tradition while embracing contemporary aesthetics and thoughtful design. Guided by the belief that authentic handmade pieces should be accessible to everyone worldwide, part of our mission is to make these one-of-a-kind works both inspiring and attainable.
What inspired the creation of Azele Studio’s handmade home decor collections?
Azele Studio was founded from a deep respect for craftsmanship and cultural heritage. Inspired by ancestral artistry, our collections bring handcrafted beauty and intentional design into modern living spaces.
Why choose Azele Studio for artisan craftsmanship and curated decor?
Choosing Azele Studio means supporting genuine artisan work and conscious design. Each piece tells a story of care, creativity, and connection—crafted to elevate your home with authenticity and soul.
How does Azele Studio support artisans and preserve traditional crafts?
We collaborate directly with artisan communities, ensuring fair partnerships and sustainable livelihoods. By investing in their expertise, Azele Studio helps preserve age-old techniques and ensures that traditional craftsmanship continues to thrive.
How do you ensure the authenticity and lasting quality of each piece?
Every creation is handmade, inspected, and sourced with integrity. Our team personally verifies the materials, craftsmanship, and finishing to ensure each piece meets Azele Studio’s high standards of authenticity and durability.
Are all Azele Studio creations genuinely handmade?
Yes, every Azele Studio piece is handmade—whether woven, sculpted, or molded. Subtle variations in form and texture are the natural marks of the artisan’s touch, making each creation truly one of a kind.
Does Azele Studio have a physical showroom or studio space?
Azele Studio currently operates online, allowing us to reach design lovers worldwide. Private viewings and collaborations can be arranged by appointment—contact us for details.
Can I request a customized or made-to-order creation?
Yes, select collections—such as our metal sculptures—can be customized in size, color, or design. To request a bespoke creation, please reach out through our contact form or explore our made-to-order options. Custom rug or pottery orders are not available at the moment.
How does my purchase help sustain cultural heritage craftsmanship?
Each purchase supports artisan families and helps keep ancestral knowledge alive. By choosing handmade decor, you directly contribute to cultural preservation and ethical craftsmanship. Every order at Azele Studio becomes part of a shared commitment to beauty with purpose—supporting meaningful causes, charities, and humanitarian initiatives. Learn more on our Story page.
Where can I follow Azele Studio or explore recent press features?
Stay connected with Azele Studio on Instagram, Pinterest, and YouTube for design inspiration, new arrivals, and behind-the-scenes stories. Visit our online magazine to explore recent features, editorials, and collaborations.
Rugs
What natural materials are used to craft your handwoven and hand-knotted rugs?
Our rugs are primarily crafted from premium natural wool, chosen for its durability and softness. Some specific rug types also incorporate cotton to balance texture, design, and weight. Each rug is woven or knotted by hand, ensuring authentic texture and long-lasting quality.
How are Azele Studio’s Moroccan rugs handmade by artisans?
Every rug is created on traditional looms by skilled Berber women artisans. The process can take weeks or months, depending on size and complexity, blending ancestral techniques with contemporary design sensibility.
Why is every Azele Studio rug unique in texture and pattern?
Each rug is one of a kind, reflecting the weaver’s rhythm, skill, and inspiration. Natural wool variations—such as fiber brightness and tone—create subtle differences in color, pattern, and texture, all of which embody true artisan craftsmanship.
How long does it take to create one of Azele Studio rugs?
Depending on its size and weaving style, a handmade rug can take several weeks to a few months to complete. The process is entirely manual, emphasizing precision and artistry over speed.
What distinguishes a hand-knotted rug from a handwoven one?
Hand-knotted rugs are crafted by tying individual knots into the foundation, resulting in dense, plush surfaces with a distinct pile height. Handwoven rugs, often flatweave, are lighter and reversible—ideal for layering and versatile interiors.
What distinguishes a hand-knotted rug from a handwoven one?
Hand-knotted rugs are crafted by tying individual knots into the foundation, resulting in dense, plush surfaces with a distinct pile height. Handwoven rugs, often flatweave, are lighter and reversible—ideal for layering and versatile interiors.
How do I choose the right rug size and shape for my interior?
Choosing the perfect rug depends on your space, layout, and furniture arrangement. Visit our Rug Buying Guide for practical tips and visual references to help you find your ideal fit.
Do your rugs require a rug pad or underlay?
For flatweave rugs, we recommend using a rug pad to prevent slipping, protect the fibers, and extend the rug’s lifespan. It also adds comfort and stability in high-traffic areas. Hand-knotted rugs, however, do not require a rug pad — they are naturally dense, durable, and stable on most surfaces.
How do I clean and care for my handmade rug?
Vacuum gently from side to side without using a rotating brush to preserve the fibers. Rotate your rug periodically to ensure even wear. For deeper cleaning, we recommend professional rug care services. Explore our Azele Care Guide for detailed maintenance instructions.
How can I remove fold marks from my rug?
Since our rugs are carefully folded for storage and shipping, light fold marks may appear when first unwrapped. These creases will naturally relax within a few days once the rug is laid flat. To speed up the process, gently roll the rug in the opposite direction, or lightly vacuum it to help the fibers settle. Avoid using heat or steam directly, as natural wool fibers respond best to gradual relaxation in ambient room conditions.
Are your rugs suitable for homes with children and pets?
Yes. Wool rugs are naturally resilient, hypoallergenic, and easy to maintain. Their dense fibers resist dust and stains, making them perfect for family environments.
Do you offer repair or restoration services for rugs?
While we don’t provide in-house restoration, we can connect you with trusted specialists. Contact our customer care team for recommendations.
Pottery
What clay materials and glazes are used in your Tamegroute pottery?
Our pottery is handcrafted from natural clay sourced in southern Morocco. Each piece is finished with natural glazes in rich, earthy tones that develop uniquely during firing, adding depth, character, and authenticity to every creation.
What creates the distinctive green glaze in your pottery pieces?
The distinctive green hue is achieved through a hand-applied copper oxide glaze, fired under specific kiln conditions. Because the process is entirely handmade, the final color varies with each firing — influenced by temperature, humidity, and the position of the piece inside the kiln. The result is an unpredictable, naturally formed finish, making every creation truly one of a kind.
Is your pottery food-safe, and how should it be used safely?
Most of our pottery is decorative. If specified as food-safe, it can be used for serving but not cooking. Avoid microwaves or dishwashers to preserve the glaze’s integrity.
How should I clean and care for my ceramic decor pieces?
Clean gently with a soft, damp cloth and avoid harsh detergents. For unglazed or raw pottery, dry thoroughly after wiping to prevent moisture absorption. If using outdoors in winter, elevate the piece above ground to prevent cracking in freezing temperatures.
How do I preserve unglazed or raw-finish pottery surfaces?
Handle with care and display in stable, dry environments. Avoid prolonged water exposure, and place felt pads beneath heavier items to protect surfaces.
Can I place my pottery in a dishwasher or microwave?
We recommend washing your Tamegroute items by hand. High heat and detergents can weaken or discolor the glaze, so avoid using dishwashers or microwaves.
How can I prevent cracks or surface changes over time?
Avoid sudden temperature fluctuations and excessive moisture. With proper care, your ceramic piece will maintain its form and natural patina for years.
Metal Sculptures
What materials and finishes are used in your metal sculptures?
Our metal sculptures are handcrafted from recycled and repurposed metals, including gears, washers, and reclaimed alloys. Depending on the design, some pieces may also incorporate aluminum or new metallic elements to achieve structural balance and artistic contrast. Each sculpture is meticulously hand-finished, giving it a distinct texture, patina, and expressive character.
What materials and finishes are used in your metal sculptures?
Our metal sculptures are handcrafted from recycled and repurposed metals, including gears, washers, and reclaimed alloys. Depending on the design, some pieces may also incorporate aluminum or new metallic elements to achieve structural balance and artistic contrast. Each sculpture is meticulously hand-finished, giving it a distinct texture, patina, and expressive character.
What materials and finishes are used in your metal sculptures?
Our metal sculptures are handcrafted from recycled and repurposed metals, including gears, washers, and reclaimed alloys. Depending on the design, some pieces may also incorporate aluminum or new metallic elements to achieve structural balance and artistic contrast. Each sculpture is meticulously hand-finished, giving it a distinct texture, patina, and expressive character.
Can Azele Studio’s metal art pieces be displayed outdoors?
Yes, but we recommend placing them in covered or shaded areas. Outdoor exposure will naturally evolve the patina, enhancing the sculpture’s organic appeal.
How should I clean and maintain the metal surface of my sculpture?
Dust regularly with a soft, dry cloth. Avoid water or chemical cleaners to preserve the finish. Apply a light wax coat if needed for extra protection.
Will the patina or finish of my sculpture change over time?
Yes, the patina of your sculpture may gradually evolve over the years, revealing deeper tones and subtle variations in texture. This slow, natural transformation enhances the piece’s authenticity and enduring character, making it even more unique with time.
Should I apply sealant or wax to preserve my metal sculpture?
It’s optional but recommended in humid environments. A thin coat of beeswax or clear furniture wax can slow oxidation and maintain a soft sheen.
Vintage Pieces
How are Azele Studio’s vintage items sourced and authenticated?
We partner with third-generation local experts who authenticate each piece by evaluating its craftsmanship, design timeline, and historical context. Only items that meet our vintage standard of 10+ years are selected. Provenance, materials, and age-appropriate wear are all reviewed to ensure true authenticity and aesthetic integrity.
What condition should I expect when purchasing a vintage piece?
Vintage items naturally show signs of age, which add depth and character to their story. We provide detailed photographs and descriptions so you know exactly what to expect.
How do I care for delicate vintage textiles or artifacts?
Keep vintage textiles away from direct sunlight and moisture. Use gentle, non-abrasive cleaning methods, and consider professional preservation for delicate pieces.
Can my vintage pieces be exposed to direct sunlight?
We recommend avoiding prolonged exposure, as UV light can fade fabrics and finishes over time.
Do you offer restoration or preservation advice for vintage finds?
Yes. Our team provides personalized guidance on caring for your vintage pieces—contact us for preservation advice or specialist recommendations.
General Handmade Home Decor
What defines handmade craftsmanship at Azele Studio?
At Azele Studio, handmade craftsmanship is both created and curated. Each piece is either handcrafted by skilled artisans using time-honored techniques or thoughtfully selected for its authenticity and cultural value. Every item carries the human touch — a reflection of artistry, heritage, and soulful design.
Why does each handcrafted piece differ slightly from another?
Minor differences in shape, color, and texture are hallmarks of authentic handmade decor. These subtle variations reflect the individuality of both the artisan and the creative process.
How do your creations support artisan communities and ethical trade?
Our partnerships are built on fair-trade principles and long-term collaboration. By purchasing from Azele Studio, you directly empower artisan families and help preserve cultural craftsmanship.
Can I request a custom size, color, or design for my decor piece?
Some collections can be adapted upon request. Contact us to discuss available customization options for select handmade items.
What is the typical lead time for made-to-order items?
Lead times vary depending on the complexity of each piece. Most made-to-order creations take 4–8 weeks; our team will confirm production timelines before beginning.
How do I place an order on Azele Studio’s website?
To place an order, simply browse our collections, add your desired pieces to the cart, and proceed to secure checkout. You’ll receive an instant confirmation email once your purchase is complete.
How can I confirm that my order was successfully placed?
After checkout, an automatic confirmation email is sent to the address provided. If you don’t receive it within a few minutes, please check your spam folder or contact our customer care team.
Can I modify or cancel an order after checkout?
Order modifications or cancellations are only possible before your item has shipped. Once an order is processed and dispatched, we’re unable to make changes. If you need to update details or cancel, please contact our support team immediately — we’ll do our best to assist before shipment.
Can I add more items after completing checkout?
You can add more items to your original order as long as it hasn’t shipped yet. Please contact our support team promptly to request any additions. Once your order has been processed and dispatched, new items must be placed in a separate order.
Can my order ship in multiple packages?
Yes. To ensure safe delivery, some orders—especially those including fragile or oversized items—may arrive in separate packages.
How do I track the status of my order?
Once your order has shipped, you’ll receive an email containing your tracking number and courier details. You can follow your shipment directly through the courier’s tracking page.
What is the difference between ready-to-ship, made-to-order, and custom pieces?
Ready-to-ship items are available for immediate dispatch. Made-to-order pieces are crafted after purchase and may take several weeks to complete. Custom creations are designed to your specifications and typically require a longer lead time. All the products on our website are ready-to-ship.
Do you offer gift wrapping or personalized messages?
Yes, gift wrapping and personalized notes are available for all orders. Include your preferences during checkout, or contact us to confirm availability.
How can I reorder a previous purchase?
Unfortunately, you can not reorder a previous purchase. All of our handmade products are one of a kind.
How can I contact customer support about an existing order?
Our support team is here to help. Visit our Contact page or email us directly with your order number, and we’ll respond promptly to assist you.
Which countries does Azele Studio ship to?
Azele Studio ships worldwide from Morocco to most destinations across Europe, North America, and beyond. If your country isn’t listed at checkout, our team will gladly assist with a personalized solution — simply contact us.
What are your average delivery times for international orders?
Delivery times vary by region and courier. Most international orders arrive within 7–14 business days after dispatch. During holidays or peak seasons, customs clearance may extend this timeframe slightly.
Does Azele Studio offer free worldwide shipping on all handmade products?
Yes. Every piece at Azele Studio — from rugs and pottery to metal sculptures and vintage finds — is handmade or hand-curated and shipped worldwide for free. Please note that while shipping is free, local VAT or import duties may still apply upon delivery.
Do you ship to PO Boxes or APO/FPO addresses?
For security and reliability, Azele Studio does not ship to PO Boxes or APO/FPO addresses. Please provide a complete street address to ensure a smooth delivery.
Can I combine multiple items into one shipment?
Yes. Whenever possible, we consolidate multiple items into a single shipment to reduce environmental impact and packaging waste. Some fragile or oversized pieces may be shipped separately for added safety.
Can I ship items to different addresses in one order?
Each order can only be shipped to one address. If you’d like to send items to multiple destinations, please place separate orders for each address.
How long does order processing take before shipment?
Processing typically takes 2–5 business days for ready-to-ship items. Made-to-order or customized pieces may require additional time, depending on their complexity and production schedule.
How will I receive tracking information?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can follow your shipment in real time through the courier’s website.
From where are Azele Studio orders shipped?
All orders are carefully prepared and shipped from Marrakech. Each piece is packaged with care at our studio to ensure its safe arrival.
Can deliveries be delayed during holidays or busy seasons?
Yes. High-demand periods, local holidays, or customs inspections may cause slight delays. During peak seasons such as Christmas, we recommend placing your order several weeks or even months in advance. Because each product is unique and one of a kind, availability can be limited, and shipping services may experience higher traffic during the holidays. Our team monitors all shipments closely and will notify you if any issues arise.
Can I schedule a specific delivery date for my order?
While we can’t guarantee exact delivery dates, you may coordinate directly with the courier once your tracking number is active to arrange an approximate delivery window.
Can I update my shipping address after ordering?
If your order hasn’t shipped yet, please contact our support team immediately to request an address update. Once shipped, delivery details can no longer be modified.
How do you pack fragile or oversized artisanal pieces for safe delivery?
Each fragile or oversized piece is secured with multiple protective layers and packaged using our box-in-box method to ensure it leaves our studio in perfect condition. While we take every precaution to ship safely and sustainably, please note that once in transit, we cannot guarantee how the courier will handle the package.
What should I do if my package is lost or delayed in transit?
If your tracking shows no updates for several days, contact our customer care team. We’ll investigate promptly and coordinate with the courier to resolve the issue.
What happens if my order arrives damaged?
If your item arrives damaged, please photograph the product and packaging within 48 hours of receipt and contact us immediately. We’ll guide you through our resolution process, which may include a replacement, repair, or refund according to our Return Policy.
Do you require a signature upon delivery?
Yes. All Azele Studio orders require a signature upon delivery to confirm safe receipt of your handcrafted piece.
Which payment methods does Azele Studio accept for online orders?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay securely through PayPal or other available payment gateways displayed at checkout.
Do you offer split payments or installment options at checkout?
Yes. Azele Studio offers buy now, pay later options through Klarna and Affirm at checkout (availability varies by country, cart value, and approval). Select Klarna or Affirm during payment to review your plan, terms, and any applicable fees before completing your order.
Can I pay in different currencies when ordering handmade decor?
All orders are processed in USD by default. Currency conversions may apply depending on your bank or credit card provider.
Can I use a gift card or store credit for my purchase?
At this time, we do not offer store credit or gift cards. Future updates to our payment system will include these options.
When is my payment processed or charged?
Your payment is charged immediately upon completing checkout. A confirmation email will be sent once your transaction is verified and the order is confirmed.
What should I do if my payment is declined?
If your payment is declined, please double-check your billing information and available balance. You can also contact your bank or card issuer for further assistance.
Can I update payment details after placing an order?
For security reasons, payment details cannot be changed once the order has been placed. Please contact our support team for help if you need to cancel and reorder.
How do I receive my invoice or purchase receipt?
Invoices are automatically sent to your email after checkout. You can also access your invoice by logging into your Azele Studio account.
Can invoices be sent to a different address or email?
Yes. During checkout, you can specify a different billing address or email for your invoice. For post-purchase changes, please contact our customer service team.
Who can I contact for assistance with billing issues?
For any payment or billing concerns, please reach out to our billing department. Our team will review and resolve your issue promptly.
What is Azele Studio’s return policy?
We provide detailed descriptions and clear imagery to help you make informed decisions. As each piece is handmade and often one of a kind, we generally do not accept returns. Please review product details carefully before purchasing, and contact our team if you have any questions prior to checkout.
Are custom or discounted items returnable?
Custom-made and discounted pieces are final sale and not eligible for return or exchange. We encourage you to confirm all details before completing your order.
Which products are considered final sale?
All custom, made-to-order, vintage, and one-of-a-kind items are considered final sale and non-returnable due to their unique craftsmanship and origin.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. We recommend using a trackable courier service for any approved returns.
How should I pack my return securely?
Approved returns must be packaged in their original materials, with proper cushioning to prevent damage. Items that arrive damaged due to improper packing may not qualify for a refund.
What should I do if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of receipt with photos of the item and packaging. We will review your case and arrange a suitable resolution according to our Return Policy.
Can I exchange my purchase for another piece?
Due to the handmade and unique nature of our pieces, exchanges are not always possible. If stock allows, we’ll be happy to assist you in selecting an alternative item.
How long does it take to process my refund?
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item. You’ll be notified by email once the refund has been issued.
How can I reorder a previous purchase?
Unfortunately, you can not reorder a previous purchase. All of our handmade products are one of a kind.
How can I contact customer support about an existing order?
Our support team is here to help. Visit our Contact page or email us directly with your order number, and we’ll respond promptly to assist you.
How will my refund be issued?
Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your financial institution.
Are shipping costs refundable?
Shipping fees are non-refundable unless your order was damaged or incorrect upon arrival.
How can I check the status of my return?
You’ll receive email updates once your return has been received and processed. For additional information, please contact our customer care team with your order number.
How do I apply a discount code at checkout?
To use a discount code, enter it in the “Promo Code” field during checkout and click “Apply.” The discount will appear in your order summary before payment confirmation.
Why isn’t my discount code working?
Check that your code is valid, has not expired, and applies to the products in your cart. Some codes exclude specific collections or sale items.
Can I combine multiple discount codes in one order?
Only one discount code can be used per order. Multiple promotions cannot be combined unless explicitly stated in the offer.
Which collections are excluded from discounts?
Certain limited-edition, vintage, or made-to-order pieces may be excluded from promotional discounts. Exclusions will always be specified in the offer details.
Can I apply a discount after placing my order?
Discounts cannot be applied retroactively once your order has been confirmed. Please ensure your code is entered before completing your purchase.
Do you offer price adjustments if an item goes on sale?
We do not offer price adjustments on previous purchases. Since all products are one of a kind, our promotions are available for a limited time only.
How can I find upcoming promotions or loyalty rewards?
Subscribe to our newsletter or follow Azele Studio on social media to stay informed about upcoming sales, limited offers, and exclusive product releases.
Do you offer special benefits for returning clients or designers?
Yes. We occasionally provide special benefits, early previews, or private access for returning customers, collectors, and design professionals.
Do you ever offer discounts on shipping?
Azele Studio proudly offers free worldwide shipping on all orders. Subscribe to our newsletter to stay informed about exclusive offers and seasonal promotions.
I’m experiencing a technical issue — how can I get help?
If you encounter a technical issue while browsing or checking out, please contact our support team. Include a short description of the issue and any screenshots if possible — this helps us resolve it quickly.
Do you have a mobile app?
Currently, Azele Studio does not offer a mobile app. However, our website is fully optimized for mobile, tablet, and desktop to ensure a seamless shopping experience.
How do you protect my payment and personal data?
Your privacy and security are a priority. We use encrypted SSL technology and trusted payment gateways to ensure your personal and financial information remains secure throughout every transaction.
What security systems do you use during checkout?
Our checkout process is protected by SSL encryption and PCI-compliant payment processors. This guarantees that your payment information is handled safely and confidentially.
What should I do if I suspect fraudulent activity?
If you believe there’s unauthorized activity related to your Azele Studio account or order, please contact us immediately at [email protected]. We’ll take immediate action to secure your information and investigate the issue.
What is your privacy policy?
Our full Privacy Policy outlines how we collect, use, and protect your personal data. You can review it anytime here.
How do you comply with data protection laws?
Azele Studio adheres to all applicable data protection and privacy regulations, including the GDPR for European customers. We collect only the information necessary to fulfill and improve your shopping experience.
Is your website accessible to all users?
Yes. We are continuously improving accessibility features to ensure our website is inclusive and easy to navigate for all visitors, including those using assistive technologies.
How do you ensure a smooth experience across all devices?
Our website design is fully responsive and tested on various devices and browsers to maintain visual quality and usability. Whether you browse from your phone, tablet, or computer, Azele Studio offers a consistent and intuitive experience.
Need a More Personal Touch?
Our team is here to help.
If you didn’t find what you were looking for, we’d be happy to provide personalized assistance. Whether you have questions about a product, an order, or your Azele Studio experience, our dedicated support team is ready to guide you.
Contact Us
Email: [email protected]
Social: Send us a direct message on Instagram or Facebook
Studio Hours (PST)
Monday – Friday: 8:30 AM – 4:00 PM
We strive to respond to all inquiries with care and attention within 1–2 business days.
